|
(Birmingham, AL) -- Bright House Networks recently announced it is introducing two new features to its Digital Phone service. Digital Phone customers are now able to add a second phone line to their service, making life easier for families who need multiple lines. The company is also adding Spanish prompts to Digital Phone’s voice mail service.
“These two new features offer many benefits for customers,” said Bill Shaw, president of Bright House Networks Birmingham Division. “With two Digital Phone lines, customers can talk on one line while the other is tied up by another family member or by a fax machine. And customers who prefer to communicate in Spanish, may now access their voice mail in their preferred language.”
Costs for adding a second phone line are $29.95 for Unlimited Nationwide customers and $24.95 for Unlimited Alabama customers. Spanish voice mail prompts are being provided at no additional charge.
Since launching Digital Phone in 2004 the service has enjoyed tremendous popularity. In less than three years, more than 300,000 customers have switched to Bright House Networks Digital Phone service, and the service has gained national recognition. In July 2006, the company ranked highest in customer satisfaction among U.S. telephone service providers in the Southeast Region, according to the J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. According to the study, Bright House Networks customer satisfaction scores in the Southeast Region surpassed those of traditional phone service providers. The Southeast Region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi and Louisiana.
About Bright House Networks
Bright House Networks is the nation’s sixth largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle.
Bright House Networks customers have Digital Phone, Video on Demand (VOD), Subscription Video on Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. Since its introduction, High Definition Programming has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local Customer Care is available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
# # #
|
