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Syracuse, NY, July 2, 2007 – Bright House Networks today named Karen Broach president of the company’s Birmingham, Alabama Division. Broach assumes the position July 11.
“We are very pleased to welcome Karen to the Bright House Networks family,” said Steve Miron, president of Advance/Newhouse Communications which manages the Bright House Networks operations. “She is a businesswoman who understands the unique intricacies of our ever-involving industry. We are extremely glad to have her on board.”
As president of the Birmingham Division, Broach will be responsible for full managerial oversight of the operation including strategic planning; budget development and accountability; financial analysis; audit compliance; regulatory compliance; human resources; and customer care activities. The Division employs nearly 350 people in Alabama and the Florida panhandle. In 2006, the Birmingham Division helped the company win two customer satisfaction honors – one for telephone service and the other for video service.
Broach is a 24-year cable industry veteran who most recently served as vice president/general manager of Charter Communications’ Southern Wisconsin Division. Prior to employment with Charter Communication, Broach's career marked significant accomplishments while at Time Warner and Fanch Communications.
“I am honored at being named the president of Bright House Networks Birmingham Division,” said Broach. “This Division is recognized for its commitment to the communities it serves and to providing stellar customer service, along with providing the most advanced products and features currently available. I’m very pleased to join the Bright House Networks family.”
Broach’s industry involvement includes participation in Wisconsin and Pennsylvania’s Cable and Television Associations as well as Cable in the Classroom. Her community outreach includes board leadership positions with local industry councils, United Way and Ameriserve. In 2004, she was recognized as one of the Top 50 Women In Business in the State of Pennsylvania.
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD), High Definition Television (HDTV) and the immensely popular, Digital Video Recorders (DVR) available to them. Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
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